Exchange and Refund Policy

Exchange Policy

At Pakistan Lights, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, please review our Exchange Policy below:

Returns

1. Wrong or Damaged Products:
- In the event that you receive an incorrect or damaged product, please reach out to our customer support team at +92 301-1122404 within 7 days of receiving the order.
- Provide detailed information and photographic evidence of the issue for a prompt resolution.

Exchanges

1. Defective or Faulty Products:
- If you receive a defective or faulty product, please contact us within 14 days of receiving the order.
- We will arrange for the exchange of the faulty item with a new one. Return shipping costs for defective products will be covered by Pakistan Lights.

2. Incorrect Product:
- If you receive an incorrect product, contact us within 7 days of receiving the order.
- We will arrange for the exchange of the incorrect item with the correct one. Return shipping costs for incorrect products will be covered by Pakistan Lights.

Coupon Code

Instead of offering refunds, we will provide you with a coupon code for the value of the exchanged item.

Contact Information

For any concerns or inquiries regarding exchanges, please contact our customer support team at +92 301-1122404 or through the "Contact Us" page on our website.

Pakistan Lights reserves the right to update or modify this Exchange Policy at any time without prior notice. It is advisable to review this policy periodically for any changes.